The first time ZR5 Offline is opened it can take some time to download the library. However, if there was a temporary problem with the users internet then it can become stuck. To restart the process:
- Go to settings > log out > confirm
- Sign in
This will re-trigger the server to download your library
Note: If you get a messaging when trying to sign in asking you to check your internet, this will need to be resolved first with your internet provider.