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Troubleshooting: Page stuck on "Fetching Library"

The first time ZR5 Offline is opened it can take some time to download the library.  However, if there was a temporary problem with the users internet then it can become stuck.  To restart the process:

  • Go to settings  > log out > confirm
  • Sign in

This will re-trigger the server to download your library

Note:  If you get a messaging when trying to sign in asking you to check your internet, this will need to be resolved first with your internet provider.

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