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Troubleshooting: Where are my Magazines?

If you have an active subscription but miss the delivery of a new issue or miss back issues please

  • Ensure you are on the latest version of our apps and readers: Discontinued Readers  will not receive new magazine issues 
  • Ensure in our Android and iOS apps that you reset any filters to view new issues
  • Note that if you archived magazines on our previous version of (prior to March 12th 2018) these are still entitled to your account but currently hidden from your library.  We expect the restore functionality to be implemented soon.  Please follow this article for more info

For other issues please contact our CS Team with a screenshot illustrating the problem 




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